Periodically, due to technical maintenance, certain functionalities may be closed for specific assets:

• Deposit;
• Withdrawal;
• Trading;
• Exchange;
• Any possible combination of the above functionalities for a specific asset.

Our Telegram channel, “WhiteBIT Notifications”, is the primary source of information regarding the availability of specific asset functionalities. It is strongly recommended to subscribe to this channel for continuous access to up-to-date information about the status of asset functionalities on our exchange.

Let's consider what you can do in each of the situations described above.

Deposit and withdrawal of the asset are closed for maintenance.

If the functionality of depositing and withdrawing funds of a particular asset is closed, the “Deposit» and “Withdrawal” buttons will turn red. You can see this in the “Wallet” section, under either the “Total” or “Main” balance. You will observe this when you select the ticker associated with that specific asset.

To receive a notification about the resumption of deposit functionality for a specific asset, you should:

• Click on the red “Deposit” button. A notification will pop up with a message that the deposit functionality for that specific asset is temporarily unavailable.

• Then activate the slider below the informational message (an activated slider will be highlighted in green) and click the yellow “Save» button.

• When the slider is activated, you will be notified by email once the transaction functionality for the specific asset is restored. This email will be sent to the address associated with your exchange account.

To receive a notification about the resumption of withdrawal functionality for a specific asset, you should:

• Click the red “Withdrawal” button. A notification will pop up with a message that the withdrawal functionality for that specific asset is temporarily unavailable.

• Then activate the slider below the informational message (an activated slider will be highlighted in green) and click the yellow “Save” button.

• When the above-mentioned slider is activated, you will be notified by email once the withdrawal functionality for the specific asset is restored. This email will be sent to the address associated with your exchange account.

Asset exchange functionality is closed for maintenance.

To check the current status of exchange functionality for a specific asset on the exchange, you should:

• Go to the “Wallet” section and navigate to the “Trade” balance tab. If the exchange functionality is closed for a particular asset, the “Exchange” button will turn red when selecting the ticker of the corresponding asset.

• Click on the red “Exchange” button. A notification will pop up in the subsequent window. This message will inform you that the exchange functionality for that specific asset is temporarily unavailable.

Important: currently, notifications about the resumption of trading or exchange functionalities for specific assets are exclusively published in our Telegram channel, “WhiteBIT Notifications”.

Trading of the asset is closed for maintenance.

Unfortunately, the functionality to check the availability status of an asset for trading is not implemented in the WhiteBIT application. Therefore, you can obtain information by:

• Checking our Telegram channel, “WhiteBIT Notifications”.
• Visiting the web version of our exchange. Instructions on how to do this can be found here.
  

Important: notifications about the resumption of trading functionalities for specific assets are exclusively published in our Telegram channel, “WhiteBIT Notifications”.

If you encounter any issues or have any questions regarding the status of the functionality of depositing, withdrawing, trading, and exchanging a specific asset, you can:

• Submit a request on our website;
• Email the Support Team at support@whitebit.com;
• Contact us via chat (in the WhiteBIT app, in the upper-left corner, go to the “Account” — “Support” section).