Are you having difficulties?

Have you faced any problem or question while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, passing KYC verification, but you did not find the answer in the Help Center?

Contact our support team in a way that is convenient for you. 

In the web version of WhiteBIT.

1. send a letter with your request to our email support@whitebit.com

2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.

3. Navigate to the “Help” panel: 

  • Click on “Create a Ticket” to create a ticket or create a ticket by following the link: https://help.whitebit.com/hc/en/requests/new
  • Click on “Requests” to check your previously created tickets.
  • Click on “Chat on WhatsApp” to open a chat in WhatsApp.
  • Call us at the following numbers: 

Ukrainian (0 800 357 114) and (+380 44 339 59 96) for calls from abroad;

Spanish (+34 910 971 750); 

Turkish (+90 850 771 28 20);

English (+370 5 214 14 99).

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Please note: the WhiteBIT support team only gives advice on issues related to the exchange's functionality and does not provide trading recommendations.

In the WhiteBIT mobile application.

1. Send an email with your request to our email support@whitebit.com.

2. On the home page, go to “Account Settings” by clicking on the human icon in the upper left corner and open the “Support” section:

  • Contact us via online chat.
  • Call us for the numbers provided.
  • Write to us on WhatsApp chat.

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You can also scroll down on the home page to find the Help Center, contact us on online chat and call us.

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We stay in touch 24/7 and are always ready to help with any questions you may have.

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