Deposits/Withdrawals/Trading of the asset are closed. What to do?

Periodically, due to technical update, certain functionalities may be closed for specific assets:

  • Deposit;
  • Withdrawal;
  • Trading;
  • Convert;
  • Any possible combination of the above functionalities for a specific asset.

Our Telegram channel, “WhiteBIT Notifications”, is the primary source of information regarding the availability of specific asset functionalities. It is strongly recommended to subscribe to this channel for continuous access to up-to-date information about the status of assets functionalities on our exchange.

Let’s consider what you can do in each of the situations described above.

 

How to set up notifications in the web version?

Deposits and withdrawals are closed for technical update

You can check the availability of deposits and withdrawals by clicking on the 

“Deposit”/“Withdraw” button on the “Total” or “Main” balance page. If the transactions are not available, you will see a notification in the deposit/withdrawal window.

 

To receive an email notification about the resumption of deposit functionality for a specific asset, you have to:

  1. Click on the “Deposit” button, and an informational message will appear in the next window stating that deposit functionality for the specific asset is temporarily unavailable.

 

  1. Then activate the slider below the informational message (an activated slider is highlighted in green).

 

  1. Next, in the pop-up notification, the system will inform you that once the deposit functionality for the specific asset is restored, you will receive an email to the address linked to your exchange account.

 

To receive a notification about the resumption of withdrawal functionality for a specific asset, you should:

  1. Press “Withdraw”, and an informational message will appear in the next window stating that the withdrawal of funds for the specific asset is closed.

 

  1. Then activate the slider below the informational message (an activated slider is highlighted in green).

 

  1. After that, in the pop-up notification, the system will inform you that once the specific asset withdrawal functionality is restored, you will receive an email to the address linked to your exchange account.

Trading and convert option of the asset are closed for technical update

In order to check the current status of trading or convert functionality for a specific asset on the exchange, you have to:

  1. Go to the “Trade” balance tab (or the “Collateral” balance tab for margin and futures trading). 


Please note: The corresponding button will turn red if trading or convert functionality is closed for a particular coin.

  1. Click the “Trade” or “Convert” button, and you will see an informational message stating that trading or convert, respectively, is temporarily unavailable.

 

Setting up notifications in the mobile app

Deposit and withdrawal of the asset are closed for technical update

If the functionality of depositing and withdrawing funds of a particular asset is closed, the “Deposit» and “Withdraw” buttons will turn red. You can see this in the “Wallet” section, under either the “Total” or “Main” balance. You will observe this when you select the ticker associated with that specific asset.

 

To receive a notification about the resumption of deposit functionality for a specific asset, you should:

  1. Click on the red “Deposit” button. A notification will pop up with a message that the deposit functionality for that specific asset is temporarily unavailable.

  1. Then activate the slider below the informational message (an activated slider will be highlighted in green) and click the yellow “Confirm” button.

  1. When the slider is activated, you will be notified by email once the transaction functionality for the specific asset is restored. This email will be sent to the address associated with your exchange account.

To receive a notification about the resumption of withdrawal functionality for a specific asset, you should:

  1. Click the red “Withdraw” button. A notification will pop up with a message that the withdrawal functionality for that specific asset is temporarily unavailable.

  1. Then activate the slider below the informational message (an activated slider will be highlighted in green) and click the yellow “Confirm” button.

  1. When the above-mentioned slider is activated, you will be notified by email once the withdrawal functionality for the specific asset is restored. This email will be sent to the address associated with your exchange account.

Convert or trading of the asset is closed for technical update

Unfortunately, the functionality to check the availability status of an asset for trading/convert is not implemented in the WhiteBIT application. Therefore, you can obtain information by:

Please note: Notifications about the resumption of trading/convert functionalities for specific assets are exclusively published in our Telegram channel, “WhiteBIT Notifications”.

Support

In case of any questions related to the availability of a particular asset's functionality, you can:

  • Leave a request on our website;
  • Write to the support e-mail: support@whitebit.com;
  • Write to the chat using the button in the lower right corner of the screen on the website or go to “Account”—“Support” in the upper left corner on the mobile app.

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