How to deposit EUR using ZEN on the website

ZEN.com is an international fintech company.  Currently, WhiteBIT users have the opportunity to make EUR(Euro) deposits using the ZEN payment system. 

 

In order to make EUR deposit using ZEN, please follow step-by-step guide:

  1. Go to the main page of the exchange and click on the “Balances” — “Total”/“Main” button.

 

  1. Press “Deposit” in the line opposite the Euro currency ticker (EUR).

 

  1. After that, the EUR deposit window will open in your browser. Select EUR ZEN as your payment provider.

 

  1. If you do not have an account with ZEN, enter a number to register your new or link existing ZEN account. If you already have an account, to connect the provider to the WhiteBIT exchange, use the same phone number you selected when creating your ZEN account.

Please note that you can only link one ZEN account. Please make sure that the account owner name in your ZEN account is the same as in KYC documents provided to WhiteBIT.

  1. You will receive a notification in the ZEN app for confirmation after linking your phone

number. The provider and exchange will confirm your consent within a few seconds, and you will be able to deposit and withdraw funds.

  1. Select ZEN as the method for depositing funds in EUR on WhiteBIT. Enter the amount

and confirm the transaction. You will receive a notification in the ZEN app to confirm the payment. 

 

  1. After your confirmation, the deposit will be successfully completed.

 

Done! You can follow the status of the transaction in the “History” — “Deposits” tab. 

Support

In case of any questions related to the functionality of our exchange, you can:

  • Leave a request on our website;
  • Write to the support email: support@whitebit.com;
  • Write to the chat using the button in the lower right corner of the screen.(in the WhiteBIT app, go to “Account”—“Support” in the upper left corner).

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