If you faced any problems while depositing/receiving a deposit or creating a withdrawal request (for example you have not received a withdrawal confirmation letter, you can always contact our support team by creating a ticket https://help.whitebit.com/hc/en-au or by sending a request to support@whitebit.com You can also write to us in the chat from the application or by clicking the Support button in the bottom right corner of the website.

Why don’t I receive e-mails from WhiteBIT?
The e-mails may have ended up in the Spam folder, so check this section of your e-mail account. You may also have previously unsubscribed from our mailing.

If the e-mails from WhiteBIT are in “Spam”:

1. tick all e-mails from WhiteBIT;
2. mark the e-mails as “Not spam” and “Important";
3. to make sure you continue receiving e-mails from us, add the following addresses to your contacts and safe senders list:

system@whitebit.com to receive technical information about your account activity;
news@whitebit.promo to receive relevant exchange updates;
support@whitebit.com to contact the technical support of the exchange.

We are always happy to help you resolve any situation!