Usually, applications are processed within 1 hour, but sometimes verification can take up to 24 hours.

After your application is processed, you will receive an email with the information about the result. If your KYC information is disapproved, the email will also include a reason. Moreover, your identity verification status on the Verification page will be changed.

 
If you made a mistake during the verification process, just wait until the application is disapproved. You will then be able to submit your information for approval again. If you still have any questions, please contact our support team via online chat on the exchange (the icon in the bottom right corner of the site), a ticket or email support@whitebit.com.