A cryptocurrency network is a database for cryptocurrency transactions of a particular coin. Once you transfer funds, the transaction enters the blockchain for execution and inclusion in the blockchain.

Please note: tokens listed on the exchange may have their own smart contracts on different networks or blockchains. 

For this reason, you should always check the network where you need to send the token to avoid losing money and successfully conduct cryptocurrency transactions!

To check the network, follow a few simple steps:

1. Navigating to the balance page

Point to the “Balances” bar in the top right corner of the screen and click on “Total” or “Main”.

2. Currency selection

On the “Balances” page, you will see a list of tickers with the names of cryptocurrencies or state currencies. Find the desired cryptocurrency and click on the chain icon next to the name (ticker).

3. Network check

You will be displayed a list of standards of the selected token supported by our exchange.

Note: national currencies do not have a network, hence no chain next to the ticker.

By clicking on the token standard you are interested in, you can go to the “Explorer” (browser) of the cryptocurrency smart contract hyperlink.

Support

In case of any questions related to the functionality of our exchange, you can:

• Leave a request on our website;
• Write to the support email: support@whitebit.com;
• Write to the chat using the button in the lower right corner of the screen (in the upper right corner of the WhiteBIT app, click ).