Have you faced any problems or questions while using the exchange's functionality, for example, issues with making or crediting a deposit, creating a withdrawal request, or passing KYC verification, but you did not find the answer in the Help Center?
Contact our support team in a way that is convenient for you.
In the web version of WhiteBIT
1. Send a letter with your request to our email support@whitebit.com.
2. Write to us in the online chat. To do this, click on the button in the lower right corner of the browser.
3. Navigate to the "Help" panel:
- Click on "Create a Ticket" to create a ticket or create a ticket by following the link: https://help.whitebit.com/hc/en/requests/new
- Click on "Requests" to check your previously created tickets.
- Click on "Chat on WhatsApp" to open a chat in WhatsApp.
Please note: the WhiteBIT support team only provides assistance with exchange functionality and does not offer any trading advice.
In the WhiteBIT mobile application
1. Send an email with your request to our email support@whitebit.com.
2. On the main page, click on the button in the upper right corner to contact us via online chat. Also, you can go to “Account Settings” by clicking on the human icon in the upper left corner and open the "Support" section:
- Contact us via online chat.
- Write to us on WhatsApp chat.
Problems with WhiteBIT email delivery
Didn't receive an email from WhiteBIT or can't find a withdrawal confirmation email from WhiteBIT?
The emails may be sent into your Spam and Promotions folders – double-check these folders in your email.
Please note: if emails from WhiteBIT were found in your Spam or Promotions folder, you should:
- Select all emails from WhiteBIT founded in these folders.
- Right-click on the selected emails to mark them as "Not Spam" or "Important" and move them to your Inbox.
We also recommend you to add our email addresses to your contact list, trusted sender list or whitelist in your email settings so that you don't face these difficulties in the future.
Our email addresses are:
system@whitebit.com - for technical information about your account.
news@whitebit.promo - to receive the current news of the exchange.
support@whitebit.com - to contact the technical support of the exchange.
We are available 24/7 and ready to help you with any concerns you may have!