VIP program gives its members the opportunity to get a discount of up to 100% (depending on VIP level) on trading fees and participate in exclusive trading tournaments, as well as provides priority support for any queries and offers VIP users the assistance of a personal VIP manager, ready to help 24/7!
VIP levels
| Level | Balance | Crypto Lending | Spot Volume | Futures volume | Sub-Accounts Limit | Spot Fees (%) | Futures Fees (%) |
| Level 0 | < 10,000 | < 100,000 | < 100,000 | < 5,000,000 | 10 (default count) | Maker 0.1 / Taker 0.1 | Maker 0.0100 / Taker 0.0550 |
| Level 1 | ≥ 10,000 | ≥ 100,000 | ≥ 100,000 | ≥ 5,000,000 | 15 | Maker 0.06 / Taker 0.095 | Maker 0.0060 / Taker 0.0540 |
| Level 2 | ≥ 15,000 | ≥ 250,000 | ≥ 250,000 | ≥ 25,000,000 | 20 | Maker 0.05 / Taker 0.09 | Maker 0.0040 / Taker 0.0535 |
| Level 3 | ≥ 20,000 | ≥ 500,000 | ≥ 500,000 | ≥ 45,000,000 | 25 | Maker 0.04 / Taker 0.085 | Maker 0.0030 / Taker 0.0530 |
| Level 4 | ≥ 30,000 | ≥ 1,000,000 | ≥ 1,000,000 | ≥ 65,000,000 | 30 | Maker 0 / Taker 0.08 | Maker 0.0020 / Taker 0.0525 |
| Level 5 | ≥ 50,000 | ≥ 2,000,000 | ≥ 2,000,000 | ≥ 105,000,000 | 40 | Maker 0 / Taker 0.07 | Maker 0.0010 / Taker 0.0520 |
| Level 6 | ≥ 100,000 | ≥ 5,000,000 | ≥ 5,000,000 | ≥ 150,000,000 | 50 | Maker 0 / Taker 0.065 | Maker 0.0005 / Taker 0.0515 |
| Level 7 | ≥ 150,000 | ≥ 10,000,000 | ≥ 10,000,000 | ≥ 200,000,000 | 75 | Maker 0 / Taker 0.06 | Maker 0 / Taker 0.0510 |
| Level 8 | ≥ 200,000 | ≥ 20,000,000 | ≥ 20,000,000 | ≥ 250,000,000 | 100 | Maker 0 / Taker 0.05 | Maker 0 / Taker 0.0500 |
| Level 9 | ≥ 500,000 | ≥ 50,000,000 | ≥ 50,000,000 | ≥ 300,000,000 | 125 | Maker 0 / Taker 0.04 | Maker 0 / Taker 0.0450 |
| Level 10 | ≥ 1,000,000 | ≥ 100,000,000 | ≥ 100,000,000 | ≥ 500,000,000 | 150 | Maker -0.001 / Taker 0.03 | Maker 0 / Taker 0.0350 |
The VIP level determines the discount on the maker and taker trading fees. The VIP level is calculated in the range from 1 to 10.
Getting the 1st VIP level and moving to the next levels is automatic when the account meets the requirements of any one of four criteria – Average Balance (monthly avg), Spot/Futures Volume (monthly), or Crypto Lending Fixed Plans (≥30 days).
The user is assigned the highest qualifying level across all for metrics.
Example: if the average balance value corresponds to level 5 (≥50,000 USDT, <100,000 USDT) and the trading volume value corresponds to level 2 (≥250,000 USDT, <500,000 USDT), the user will be assigned VIP level 5.
Users have access to the VIP dashboard. The dashboard displays the following information:
Your current VIP level;
Benefits available at your current level;
4 progress bars: Balance, Spot Volume, Futures Volume, Crypto Lending.
How do I get VIP status?
Once your account meets the requirements of any one of four criteria — Average Balance (monthly avg), Spot/Futures Volume (monthly), or Crypto Lending Fixed Plans (≥30 days) — you will automatically receive the corresponding VIP level and become a member of the program.
Discounts and other benefits for you will start automatically.
Please note: The trading volume and balance of Sub-accounts are counted/added to calculate VIP level of the main account.
How is the trading volume calculated?
Trading volume is summarized for all days of a calendar month.
Spot volume is aggregated from Spot and Margin markets.
Futures volume is aggregated from the Futures markets.
Both include activity across Main and Sub-Accounts and Trading Bot activity. Additionally, trades executed through the WhiteBIT Convert feature are included in the spot trading volume calculation.
Note: trading volume in assets other than USDT is converted to USDT equivalent.
How is the average balance measured?
To determine the average balance during the month, snapshots of the available funds on the Main, Trading, Collateral balances and WBT Holding are taken randomly. Then, the total amount of funds in the snapshots of these balances is divided by the total number of days they were taken.
Please note that when calculating the average balance and trading volume on the WhiteBIT balances mentioned above, all assets are taken into account except those that have been removed from the exchange or are in Crypto Lending plans.
Important: if an asset is removed from the exchange in the middle of the month, this asset will be used for calculation only until the moment of its removal.
How is Crypto Lending amount calculated?
Crypto Lending amount is based on the total USDT equivalent of all your active Crypto Lending Fixed Plans with a duration of ≥ 30 days.
Important: only plans opened after the VIP-program conditions were updated are taken into account.
The USDT rate is fixed at the moment each deposit was opened.
When do the discounts apply?
Discounts on Maker/Taker fees are applied automatically upon reaching a VIP level. Once any of the four criteria meets the threshold for the next level, the upgrade is applied within 24 hours — regardless of which criterion qualified.
Upgrade & Downgrade Logic
Level upgrade
- Happens automatically as soon as any metrics reaches the threshold;
- Is applied automatically within 24 hours.
- The user is assigned the highest qualifying level across all for metrics.
Level downgrade
Downgrade only happens when all metrics fall below the threshold and all applicable grace periods have expired.
- For Spot/Futures Volume and Average Balance: on the 1st of each month, the system checks the previous month's results. If below threshold, you keep your current level for the entire current month to recover. If still below on the 1st of the following month, your VIP level is downgraded at 01:00 UTC.
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For Crypto Lending: the downgrade is applied 48 hours after the total drops below the threshold — if not restored within that period and if no other metrics qualify.
Example 1: Last timer determines downgrade
- April 1 – Spot, Futures, Average Balance fall below Level 3 threshold. Monthly grace starts, expires May 1.
- April 5 – User redeems Crypto Lending, total drops below threshold. The 48h timer starts.
- April 7 – Crypto Lending timer expires. No downgrade yet – monthly timer still running.
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May 1 – Monthly timers expire. Crypto Lending still below threshold (timer already expired April 7). All four timers expired → downgrade applied.
Example 2: One metric saves the level
- April 1 – Spot, Futures, Average Balance fall below Level 3 threshold. Monthly grace starts, expires May 1.
- April 5 – User redeems Crypto Lending, total drops below threshold. The 48h timer starts.
- April 7 – Crypto Lending timer expires. No downgrade yet – monthly timer still running.
- April 30 – User tops up Crypto Lending above Level 3 threshold.
- May 1 – Monthly timers expire, but Crypto Lending qualifies → no downgrade.
Personal Support
As part of the VIP program, users have access to a Personal Support widget that provides direct communication with their personal account manager.
Please note: This feature is available to users with VIP Level 1 and higher.
The Personal Support button is located in the bottom-right corner of the website, highlighted in yellow, and is available on all pages. Through this widget, you can quickly reach your manager in the way that works best for you.
To access the Personal Support widget in the mobile application, you can:
- Tap the chat icon labeled VIP in the top-right corner of the screen;
- Alternatively, tap the yellow Personal Support button at the top of the VIP Program page.
When you click on the widget, you will see:
- The name and photo of your personal account manager;
- Their Telegram username;
- Their email address for direct contact;
- An option to book a call via Calendly;
- A Talk now button to start an instant chat;
- WhatsApp button to contact us;
- Support Desk (Live Chat, tickets, request tracking) (available in the app).
Please note: If you also participate in the Affiliate Program, you can switch between VIP and Affiliate support using the tabs at the top of the widget.
Transferring a level from another exchange
Are you new to WhiteBIT, but were previously actively trading on another exchange? No problem! In this case, you can become a member of our VIP program as soon as possible, using the procedure of transferring your rates from another exchange.
To switch from another exchange and become a member of the WhiteBIT VIP program, you need to confirm your monthly trading volume. To do this, simply fill out the VIP application form by entering your name, email, messenger contacts (Telegram or WhatsApp), your Spot trading volume and Futures trading volume on the other exchange. Our specialists will contact you as soon as possible to coordinate the details and confirm your new status on our exchange.
Once your application has been approved, you will be assigned a VIP level that matches your score for one month. VIP status privileges will be available immediately upon level assignment.
Important: The recalculation will take place on the first day of the following calendar month at the end of the monthly accrual period, so you should meet the minimum VIP program requirements to maintain VIP status.