ZEN.com is an international fintech company. Currently, WhiteBIT users have the opportunity to make EUR(Euro) deposits using the ZEN payment system.
Depositing EUR using ZEN on our website
In order to make EUR deposit on our website using ZEN, please follow step-by-step guide:
- Go to the main page of the exchange and click on the “Balances” — “Total”/“Main” button.
- Press “Deposit” in the line opposite the Euro currency ticker (EUR).
- After that, the EUR deposit window will open in your browser. Select EUR ZEN as your payment provider.
- If you do not have an account with ZEN, enter a number to register your new or link existing ZEN account. If you already have an account, to connect the provider to the WhiteBIT exchange, use the same phone number you selected when creating your ZEN account.
Please note that you can only link one ZEN account. Please make sure that the account owner name in your ZEN account is the same as in KYC documents provided to WhiteBIT.
- You will receive a notification in the ZEN app for confirmation after linking your phone
number. The provider and exchange will confirm your consent within a few seconds, and you will be able to deposit and withdraw funds.
- Select ZEN as the method for depositing funds in EUR on WhiteBIT. Enter the amount
and confirm the transaction. You will receive a notification in the ZEN app to confirm the payment.
- After your confirmation, the deposit will be successfully completed.
Done! You can follow the status of the transaction in the “History” — “Deposits” tab.
Depositing EUR using ZEN from our mobile application
To deposit EUR funds using ZEN from application, you need to follow the step-by-step guide:
-
Navigate to the Deposit page
Go to the “Wallet” tab from the application’s main page and tap the “Deposit” button.
- Select the Currency
Find EUR in the list or enter the ticker in the search bar and click on it.
- Choose a provider
From payment options, select EUR ZEN as your payment provider.
- If you do not have an account with ZEN, please register via the link, or download the application. If you already have an account, use the same phone number you selected when creating your ZEN account to connect the provider to the WhiteBIT exchange.
Please note that you can only link one ZEN account. Please make sure that the account owner name in your ZEN account is the same as in KYC documents provided to WhiteBIT.
You will receive a notification in the ZEN app for confirmation after linking your phone number. The provider and exchange will confirm your consent within a few seconds, and you will be able to deposit and withdraw funds.
- Enter the amount and confirm the transaction.
You will receive a notification in the ZEN app to confirm the payment. After your confirmation, the deposit will be successfully completed.
Done! Now you can check the transaction details in the History section. In the “Main” and "Deposits” tab you will be able to keep an eye on the transaction status.
Support
In case of any questions related to the functionality of our exchange, you can:
- Leave a request on our website;
- Write to the support email: support@whitebit.com;
- Write to the chat using the button in the lower right corner of the screen (in the upper right corner of the WhiteBIT app, click ).