How to use ZEN for withdrawals from WhiteBIT

ZEN is an international fintech company. The financial institution received a license from the Central Bank of Lithuania.


In order to make a ZEN (ZEN) withdrawal bank account funds into your account, you'll need to follow step-by-step guide:

  1. Go to the main page of the exchange and click on the “Balances” — “Total”/“Main” button.
  2. Press “Withdraw” in the line opposite the Euro currency ticker (EUR).
  3. After that, the EUR withdrawal window will open in your browser. Select EUR ZEN  as your payment provider.
  4. If you do not have an account with ZEN, please register via the link. If you already have an account, to connect the provider to the WhiteBIT exchange, use the same phone number you selected when creating your ZEN account.


Please note that you can only link one ZEN account. Make sure that the account owner name in your ZEN account is the same as in KYC documents provided to WhiteBIT.


  1. You will receive a notification in the ZEN app for confirmation after linking your phone

number. The provider and exchange will confirm your consent within a few seconds, and you will be able to deposit and withdraw funds.

  1. Select ZEN as the method for withdrawing funds in EUR from WhiteBIT. To confirm and create a withdrawal request you need to:
  • Enter the code specified in the email. This code will be valid for 180 seconds;
  • Specify the 2FA code from Google Authenticator or an alternative application;

Done! Now you can check your withdrawal in the History section. In the "Main Balance" and "Withdrawals" tab you will be able to see the details of your payment.


In case of any questions related to the functionality of our exchange, you can:

  • Leave a request on our website;
  • Write to the support email:;
  • Write to the chat using the button in the lower right corner of the screen.

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