Shipping details for physical cards
After submitting a request to receive a physical card, detailed delivery information will be available in the mobile app. To view it, please follow the instructions below:
- Go to the screen with the skin of your physical card and click on “Track Card Delivery”, or go to the balance tab and click on “Delivery details”.
- After that, a tab with the detailed delivery information will open:
- Order date;
- Delivery;
- Street;
- Unit, flat, or floor number;
- Region;
- Postcode;
- Country;
- Tracking number (only for DHL Standard or DHL Express);
- “Track Delivery” button (only for DHL Standard or DHL Express), which allows you to track delivery in real time.
Please note: your digital card will be available immediately, while the physical card may take up to 45 working days to arrive due to the large number of card applications. A fee is charged for the issuance of a physical card, depending on the delivery provider selected:
DHL Standard
Amount: 20 EUR
Delivery time: 7-14 days
Tracking number is supported
DHL Express
Amount: 40 EUR
Delivery time: 2-4 business days
Tracking number is supported
Standard mail
Amount: 12 EUR
Delivery time: up to 45 working days
Tracking number is not supported
If you choose standard mail, you will not receive any system notifications about whether the parcel has arrived.
To check if the card has been delivered, we recommend that you check your mailbox periodically. Alternatively, you can track your parcel with your local postal service.
You can also contact your local post office and provide your postal code to check if the parcel has arrived.
If you have not received the card within the specified delivery period, you first need to freeze the physical card in its settings in the card image tab. After that, contact our support team (send an email to support@whitebit.com), describe your request in detail, and provide consent to close the physical card. A new card can be issued after the current card is closed.