Starting April 21, 2026, the reissuance process for WhiteBIT Nova cards will begin for users with a verified Ukrainian address (PoA).
This update is introduced to provide greater flexibility for future limit increases, support product growth, and enable participation in new promotional campaigns.
Reissuance of a physical card is carried out at the user’s expense (delivery fee only). As a bonus, users will receive 3% cashback on all transactions for one month.
To reissue your card, follow these steps:
- Tap the relevant notification on the dashboard.
- Press the “Start migration” button.
A one-month period is allocated for card reissuance. If the user does not initiate the reissuance within this period, the card (both virtual and physical) will be automatically closed. After that, the card can be ordered again.
Please note: after reissuance, the card must be re-added to Apple Pay or Google Pay and all subscriptions must be re-linked to it.
FAQ
- If the card is reissued, do I need to order a new physical card or can I keep using my current one?
In case of reissuance, you need to order a new physical card. The current card will no longer be supported and cannot be used.
- I already paid for my physical card. Do I need to order a new one?
Yes, to use the WhiteBIT Nova physical card, you need to order a new one. If you prefer, you can use a virtual card instead.
- My physical card is valid until 2030. Why do I need to order a new one?
The expiration date does not guarantee unchanged usage conditions. Due to the update, all cards (even those that have not expired yet) must be reissued.
- If I reissue my card, will my current physical card become invalid?
Yes. After reissuance, the old card will be deactivated, and only the new card will be active.
- What about the cost of issuing and delivering the new card?
Card issuance is free of charge. The user only pays for the delivery of the physical card.
- Can I get compensation for the Nova physical card reissuance?
Yes, we can consider compensating the delivery cost of the new WhiteBIT Nova physical card. Please contact the WhiteBIT support service at support@whitebit.com; your request will be reviewed.
- My card has disappeared from the Nova section. What does it mean?
In this case, please contact WhiteBIT support at support@whitebit.com, describe your situation in detail, and provide the following information:
1 - When exactly the card disappeared;
2 - Whether you attempted to reissue the card.