FAQ

“My plan states 17.71%, but I’m only receiving 12.89% — is this a mistake?”

No. The base rate corresponds to a single range. The amount is distributed across several tiers, resulting in a blended rate. You can view the full calculation in your plan details.

“Can my rate change while my plan is active?”

No. The rate is fixed when you open the plan and remains unchanged until maturity.

“Can I make an additional payment to move to a higher range?”

“Fixed Earn” program does not support additional payments. To do this, you’ll need to open a separate investment plan.

“Where can I see how my interest rate was calculated?”

This information is displayed before you confirm your investment and remains available in the plan details afterward — it lists each portion of your deposit and the interest rate applied to it.