How to place an order from the site?

As mentioned in the article about order types on WhiteBIT, you can use any of them depending on your trading goals and strategies. Let's take a practical look at how to work with orders in the web version of the exchange.

Place an order.

1. Go to the trading page and select the trading pair you are interested in from the drop-down list in the upper left part of the screen.

Use the search bar or the suggested sorting by currency type.

Alternatively, you can use the Markets page by selecting a pair of currencies and clicking on Trade to the right of it.

In the new window on the bottom right, you will find a form for buying/selling an asset, which will differ depending on the type of order:

Information on the Post-only and IOC options is available in the article here.

 

2. Choose the appropriate order from the list (Limit, Market, Stop-limit, Stop-market) and enter the required data: price, amount of coins/tokens (for stop orders, the stop price is also required). (The Total line will show the total amount.)

 

3. Click the “Buy”/“Sell” button and then “Confirm” in the opening window.

Important: if you have disabled the “Merged balance for trading calculations” function in the order book style settings, your funds must be in the trading balance to place an order.

You can track the execution of an order in the window directly below the chart (if the order is not executed instantly) in the “Open orders” tab or on the Activities page.

Cancel an order.

To cancel an order on the website, use the red cross icon to the right of the active order in the same window below the chart or the “Cancel” button on the “Activities” page.

In the pop-up window, confirm the order cancellation. (The funds reserved in the order will be returned to your Trading Balance).

Please note: you cannot cancel orders that have already been executed.

Questions that might arise.

Where can I find the order history on the website?

Information about all executed orders can be found on the trading page in the window directly below the chart (the “Order History” tab) and in the “History” section at the top right of the screen – Trade Balance – Orders.

 

I placed an order to buy 100 coins, but only 20 coins will be credited to me. Why?

A partial order execution has been triggered. Please wait until the order for the remaining coins is accepted.
You can cancel a partially executed order. However, only the unexecuted part of the order (it will be credited back to your balance). If your order has already been executed, it means that you have made a trade with another user, so you cannot cancel it.

 

I have placed an order, but it has not been accepted. At the same time, I see that buy orders with lower price have already been processed. Why?
All orders are accepted only by the exchange users. The site administration does not accept, control or interfere with trading on the exchange. If you want to speed up the execution of an order, you can cancel an open order and create a new one with a more competitive price.

 

Where can I see the buy orders?
All orders for a selected trading pair are displayed in the order book on the trading page to the right of the chart.

 

What is the fee for placing and cancelling an order?
There is no fee for placing or cancelling an order. The fee is charged only for its execution. For more information on charges depending on the type of trade, please visit the Fees page.

 

I have never traded before, and I am afraid of losing money
To get acquainted with the trading functionality, we suggest using Demo tokens. Instructions for obtaining them can be found here.

 

I receive the message “The minimum price is…” when placing an order on margin and futures trading. What does it mean?
When trading on margin or futures, it is not possible to set a price for an asset less or more than 20% of the current price. This rule applies to Limit, Stop-Limit, and Stop-Market orders.

 

Why does the “Risk Warning” notification appear on the trading page for certain pairs?

This notification appears on the trading page for a certain pair that may be more risky to trade compared to other assets, for example:

  • If there is high volatility for this trading pair.
  • If there is a certain negative or overly positive background in relation to the asset.
  • If it is a new asset that has appeared on the exchange and is available for trading on other platforms for less than a month or not at all.

Support.

Didn't find an answer to your questions or encountered technical difficulties? Please contact our support team, describing the situation and providing screenshots if possible. To do this, you can:

  • Submit a request on our website;
  • Email the Support Team at support@whitebit.com;
  • Contact us via online chat using bottom right of the screen.

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