Account settings: A complete guide

We prioritize continuous improvement by regularly enhancing our platform's functionality and introducing new tools, while reinforcing security measures. To ensure you stay well-informed, we have created a comprehensive guide that covers the “General settings” section. This resource will help you to explore and maximize the customization options available for your account, enabling you to fulfill your requirements.

To access the account settings section, simply hover over the account symbol on the main page of our exchange. Feel free to delve into the guide and unleash the full potential of your account.


After opening the section, you will see three main blocks, each of which is designed to work with separate aspects of the account settings:

The “General” section

In this block you can edit and view your account nickname, choose the communication language, set the leverage size for margin trading, create a subaccount, enable access via lifecell USSD menu and delete your account. Let's consider in more detail.



To ensure the highest level of protection of your personal data, we implemented a system of nicknames, where each user of the exchange has a unique tag and number. A nickname consists of two parts: a random name (adjective + cryptocurrency name) and a four-digit tag (e.g. #1111). If users have the same first part of the nickname, it will be made unique using a numerical tag. In order to change it, click “Edit” next to the “Nickname” field, enter a new nickname, and click “Confirm”.


Please note: Tags are changed only if the nickname is changed, the user cannot choose a tag independently, because they are assigned randomly. You can change your nickname yourself only once.

Communication Language

In this section, you are able to choose the language of system/marketing emails and push notifications on your WhiteBIT account. 

In order to do this, press “Edit” next to the “Communication Language” field, select one of the available languages by clicking on the drop-down list and click on the “Save” button.


Please note: If the newsletter text is not available in any of the languages you have selected, you will receive an email in English by default.


Leverage is the ratio of borrowed funds to your funds that you use for margin trading. You can manage it in “General settings”. Click on “Edit” next to the “Leverage” field, select the size with the slider and click “Save”. 


Please note: Changing the size of leverage will affect all your positions in margin and futures trading.

Access via lifecell USSD menu

The USSD menu function allows performing some operations on the WhiteBIT exchange without an Internet connection. Users from Ukraine who use the services of lifecell mobile operator can connect their exchange account to the lifecell number and have access to viewing the balance, transferring and exchanging funds, as well as receiving the address for the deposit. If you do not have this function connected, click “Edit” next to the “Access via lifecell USSD menu” field, then “Continue”. Enter the 2FA code and follow the instructions.



Sub-Accounts are auxiliary accounts that you can add to your main account. This feature is designed to bring up new possibilities for managing investments.

You can add up to 10 subaccounts to your profile to organize and execute multiple trading strategies efficiently. This means you can keep your main account's settings and funds secure while experimenting with different trading approaches in the additional account. It's an intelligent way to diversify your portfolio and try out new market strategies without putting your main investments at risk.


The “Security” section

In this section, you can manage account security settings, such as password change, address management, activation of two-factor authentication, and others.


Change password

The first in the list of available operations is changing the password for your WhiteBIT account. Click “Edit” next to the “Change password” field to change your current account login password. A form will open where you need to enter your current password, enter a new one, and confirm the change by pressing “Save”. Note that you can also see when your password was last edited.


Please note: If you have changed your password and 2FA has been disabled on your account, you will not be able to make a withdrawal for 72 hours.

Two-factor authentication

Two-factor Authentication (2FA) is identity verification to access an account, which provides an additional level of account protection. In this section, you can scan the QR code and activate 2FA.



Whitelist allows you to include the addresses from which you intend to withdraw funds. To add a new address, click “Edit”. The whitelist function helps to protect your funds by allowing them to be withdrawn only to addresses on this list. That is, if you add an address to the white list, you will be able to withdraw funds only to it. To enable or disable the whitelist function, you must specify the two-factor authentication code.



By confirming your anti-phishing code, you will be able to prevent phishing attempts from fake WhiteBIT websites or e-mails. Go to the settings, click on “Edit”-“Continue”, enter the code and click on “Save”. Enter the 2FA code.


Logout time

In this block, you can set the time of automatic logout from the account in the absence of activity. If you are logged in and forget to log out, the function will close access to the account for the device from which you logged in. Available time slots are 30 minutes, 1 hour, 8 hours, 1 day, 7 days and 14 days.


Device management

You can log into your account from various devices, including mobile phones, tablets and other computers. In the “Device management” block, you can cancel both one specific session and all active sessions from all devices at the same time by clicking “Remove all”. 


Login History

This tab displays the history of logins to your account from all devices.


App Authorization

In this section, you can view active integration sessions and disable them if necessary. For example, if your WhiteBIT account is linked to FaceIT platform, this information will be displayed in “App Authorization” section. To end the active session, just click on the trash can icon.



You can also log in to WhiteBIT using a Web3 wallet. To use this feature, you need to install your wallet extension in your browser and enable two-factor authentication on the exchange. In the “Web3” block, find the wallet you need in the list. In case your particular wallet is not listed, click “I’m feeling lucky” which allows the system to detect the wallet extension connected to your browser.


Login via QR code

Another convenient method of entering the exchange for users of our mobile application. Now you can go to your profile in the web version of the exchange using a QR code. In this block, you can enable or disable the function.


The “API” section

An application programming interface (API) key is a unique code used to identify an application or user. API keys are used to track and control who is using the API and how. This block consists of two sections.


АРI keys

In this section, you can generate an API key and configure it by selecting the correct permissions in the endpoint access restrictions section. To generate a key, click “Generate API key”, enter the 2FA code, come up with a name for the key, activate the necessary accesses and click “Confirm”.

Total amount of generated API keys for the account is 20. IP access restrictions limit is 20 as well, for each API key.


Please note: Thanks to the automatic deactivation function, the API key will be automatically deactivated if there is no activity within 14 days from the moment of the last activity with this key. The expiration date of the keys can be viewed by clicking on “API keys”.


The function allows you to receive notifications about code activation or deposit confirmation. Click “Edit” and “Continue”. In the window that opens, specify the address and click “Generate key”. Confirm the operation with the 2FA code and click “Confirm”. Done!


See, there’s so much you can do within only one section! Proceed to the “General settings” now to check it out yourself and set up your account as you like.


In case of any questions related to “General settings” section, you can:

  • Leave a request on our website;
  • Write to the support e-mail:;
  • Write to the chat using the button in the lower right corner of the screen on the website or go to “Account”—“Support” in the upper left corner on the mobile app.

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