Security
In this section, you can manage your account security settings, such as changing your password, managing addresses, activating two-factor authentication, and more.
PIN-code
You can set or remove the PIN code required to log into the exchange's mobile application. To create a PIN code, simply come up with and enter a 4-digit number, then confirm the code by entering it again. To remove the PIN code, enter the code you created earlier.
Enable biometrics
Here you will find a switch to activate login to the mobile app using Face ID or fingerprint. If you want to disable this feature, simply deactivate the switch.
Change password
Click Change Password to change your current password for logging into your account. A form will open where you need to enter your current password, specify a new one, and confirm the change.
Please note: before changing your password, make sure you have 2FA enabled. Otherwise, you will not be able to withdraw funds for 3 days.
Two-factor authentication
Two-factor Authentication (2FA) is an identity verification to access your account, providing an additional level of security. In this section, you can scan the QR code and activate 2FA and the Passkey.
Saved cards
Here you can add your bank card to make it faster and easier to make a deposit to your account. To add a card, you need to enter the card number, expiry date, name (optional), your first and last name, country of residence, address, city and postcode.
Allowlist
In this section, you can add addresses that you use for withdrawals to the allowlist. To add a new address, activate the “Enable allowlist” switch and enter your 2FA. The allowlist feature helps protect your funds by allowing you to withdraw them only to addresses on this list. This means that if you add an address to the whitelist, you will only be able to withdraw funds to that address.
Please note: Adding an address to the allowlist does not remove withdrawal confirmation. Even for allowlisted addresses, you must confirm each withdrawal with the code sent to your email and your 2FA code. If you have Passkey enabled, then when withdrawing funds, you will only need to confirm with Passkey (without entering the code from the email).
Payment details
You can add a payment address to make it easier and faster to make a deposit to your WhiteBIT account. To do this, you need to enter your account details in the appropriate form.
Automatic logout time
In this section, you can set the time for automatic logout from your account in case of inactivity. If you logged into your account and forgot to log out, this feature will close access to your account for the device you used to log in. Available time intervals are 30 minutes, 1 hour, 8 hours, 1 day, 7 days, 14 days, and 30 days.
Login via QR-code
Another convenient method of logging into the exchange for users of our mobile application. You can now log in to your profile on the web version of the exchange using a QR code. You can enable or disable this feature in this tab.
Anti-phishing code
By confirming your anti-phishing code, you can prevent phishing attempts from fake WhiteBIT websites or emails. To go to settings, click “Continue”, enter the code and click Save. To confirm the operation, enter the 2FA code.
Login history
This tab displays the history of logins to your account from all devices.
Device management
You can log in to your account from different devices, including mobile phones, tablets, and other computers. In the Device Management section, you can cancel either a specific session by clicking Delete or all active sessions from all devices at once by clicking on the trash can icon.
App authorization
In this section, you can view active integration sessions and disable them if necessary. For example, if your WhiteBIT account is linked to the FaceIT platform, this information will be displayed in the App authorization section. To terminate an active session, simply click Delete next to the corresponding block.
Account connections
Here you can add or disable a third-party account, such as a Google or Apple ID, to log in to your WhiteBIT account.
Web3
You can also log in to WhiteBIT using a Web3 wallet. To use this feature, you need to install an extension for your wallet in your browser and enable two-factor authentication on the exchange. In the Web3 block, find the wallet you need in the list. If your wallet is not on the list, click I’m lucky, which will allow the system to detect the wallet extension connected to your browser.
API
An application programming interface (API) key is a unique code used to identify an application or user. API keys are used to track and control who is using the API and how. There are two options in this tab.
API keys
In this section, you can generate an API key and configure it by selecting the appropriate access permissions in the endpoint access restrictions section. To create a key, click Create API key, enter the 2FA code, come up with a name for the key, activate the necessary access permissions, and click “Confirm”.
Please note: WhiteBIT now offers a simplified process for generating API keys via OAuth. Fast API Key Generation via OAuth allows users to authorise partner apps through a secure flow, automatically creating the key. This reduces friction and speeds up onboarding for both users and partners.
How does it work?
- Start the connection on the partner platform, which redirects to WhiteBIT OAuth.
- Log in and review OAuth scopes for managing API keys.
- Select specific permissions using the standard API key model.
The total number of API keys generated for an account is 20. The IP address access restriction limit for each API key is also 20.
Please note: thanks to the automatic deactivation feature, the API key will be automatically disabled if there is no activity for 14 days. The validity period of the keys can be viewed by clicking on API keys.
Webhook
This feature allows you to receive notifications about code activation or balance top-up confirmation. Click “Continue”. In the window that opens, enter the webhook address and click Generate key. Enter the 2FA code and click “Confirm”. Done!
Access via USSD menu
The USSD menu feature allows you to access certain operations on the WhiteBIT exchange without an internet connection. Users from Ukraine who use the services of the mobile operator lifecell can connect their exchange account to their lifecell number and have access to viewing their balance, transferring and exchanging funds, as well as obtaining an address for deposits. If this feature is not connected, click Create code. Enter the 2FA code and follow the instructions.
Language
By going to the Language tab, you will be able to change the language of the application or communication (the language of system/marketing emails and push notifications). To do this, select Interface or Communication, choose one of the available languages from the list and click Change language.
Please note: if the text of communication is not available in any of the languages you have selected, you will receive an email in English by default.
Widget markets
Here you can add a widget to the home screen of your mobile device. Using this feature, you can view the current cryptocurrency rates without logging into the exchange. Select the pairs you want to track from the list of markets by clicking on the ‘+’ button located to the left of each trading pair.
Customization
In this section, you can customise the design of the WhiteBIT mobile app. For example, you can change the colour scheme (dark, light or system) and the background colour of the home page, select the app icon and the page that will be displayed after logging into the app (Home, Trade or Wallet), activate or deactivate the Haptic option, which enables tactile feedback (the phone vibrates when you press buttons, switch options or make gestures (swipe, confirm action, etc.).
Notifications
Here you can enable or disable certain notifications that you will receive on your mobile device. For example, notifications about liquidation, order execution, WhiteBIT code activation, etc.
Your current leverage
Leverage is the ratio of borrowed funds to your own funds that you use in margin trading. You can manage it in the Account section. Click on the Your current leverage line, select the amount using the slider, and click Select.
Please note: changing your leverage will affect all your positions in margin and futures trading.
Support
Clicking on the Support line in the application will open a page with all possible options for contacting our support service: online chat, ticket creation, email, phone call, and WhatsApp.
Juristic documents
In this section, you can read our User Agreement, AML Policy, Privacy Policy, and Cookie Policy.
WhiteBIT info
Here you can update the application and view your current version of the mobile application. You can also view the About Us page, where you can find a brief description of our exchange — what kind of platform it is, what the crypto exchange was created for, the company's mission and values, information about reliability and security — the approach to protecting funds and data, the main features of the platform, and information about the exchange's partners. In addition, information is available on fees for deposits, withdrawals, and trading operations.
Delete account
With this option, you can delete your account yourself.
Please note: deleting your account is irreversible. Once confirmed, you will lose access to your account and will not be able to view your transaction history.
What happens when you delete your account?
- All trading capabilities and access to your account will be disabled.
- All API keys for your account will be deleted.
- All devices for your account will be deleted.
- All pending withdrawals will be cancelled.
- All open orders will be cancelled.
Account recovery
If you changed your mind after deleting your account, you can restore it. To do so, please contact customer support within 14 days of deletion.
Log out
By clicking this button, you can log out of your WhiteBIT account in the mobile application.