What is identity verification?

Identity verification (KYC) is a verification procedure for exchange users, confirming their identity by requesting personal data. The abbreviation itself stands for “Know Your Customer”.

Before undergoing identity verification, you can see how our trading tools work using Demo-tokens. However, identity verification is required for making any deposits and withdrawals, creating and activating WhiteBIT codes, and using the Buy Crypto functionality.

Identity verification helps to secure your account and keep your funds safe. The process takes only a few minutes and does not require any technical skills. The presence of identity verification is an indicator of the reliability of the exchange. The platform, which does not require any data from you, does not bear any responsibility to you. In addition, verification prevents money laundering and terrorist financing.

Please note: registration, verification, and use of services are permitted only to persons who have reached the age of 18.

Forbidden countries and territories

Currently, we do not accept identity documents from citizens or residents of the following countries and territories: Afghanistan, American Samoa, United States Virgin Islands, Territory of Guam, Iran, Libya, State of Palestine, Puerto Rico, Somalia, Democratic People's Republic of Korea, Northern Mariana Islands, United Kingdom, United States, Syria, Republic of Belarus, Russian Federation, Republic of Sudan, Yemen, Canada, Transnistria, the temporarily occupied territories of Georgia, the Turkish Republic of Northern Cyprus, Western Sahara, the Federal Republic of Ambazonia, Kosovo, South Sudan, Trinidad and Tobago, Venezuela, Myanmar and the temporarily occupied territories of Ukraine.

Identity documents from citizens or residents of all countries and territories not listed above are accepted.

Please note: if you can’t find your country of residence in the list during full verification, and your country is not on our exchange’s restricted list, please try to pass the standard KYC verification instead.

What are the verification levels on WhiteBIT?

To make the user verification process even more transparent and convenient, we are introducing verification levels: a new, structured approach to identity verification. From now on, the verification level determines the range of services available to the user. The higher the level, the more ecosystem functionality will be available to you. The verification level upgrade procedure takes only 2-5 minutes. You just need to upload the necessary documents to gain access to new opportunities.

Why have we implemented a multi-level system?

We have developed this system so that verification is not just a requirement, but a clear and convenient mechanism. The new structure is a solution based on the principles of transparency, speed, and trust.

Transparency

Previously, users went through a single verification procedure and gained access to all features by default. Although this seemed convenient, it also created confusion; not every product was clearly linked to the documents provided, and changes in legislation were not always reflected in real time.

With levels, this connection is clear: each KYC level clearly shows which functionality becomes available to the user, so you always know what you have access to now and what you need to do to move forward.

Convenience

Each upgrade takes only a few minutes, and you only need to provide the documents required for that particular level. It's easier, faster, and much more responsive to the needs of platform users. If you complete the highest level, you will gain access to all the others.

Safety

With each new level of verification, security measures become more stringent. For example, users at the highest level must verify their address. This multi-layered protection ensures that sensitive functions such as fiat transactions and card issuance have more robust security measures in place, and that data remains encrypted and stored in accordance with strict compliance standards such as GDPR.

How to improve your level?

Each level corresponds to a specific set of documents that unlocks access to new products, from simple crypto transactions to full access to fiat funds and more. This step-by-step structure makes it easy to increase your verification level as your needs evolve.

Please note: depending on their country of citizenship and/or residence, users may not have access to all trading features and cryptocurrency assets.

To update the level, you need to perform the following actions:
1. Go to the verification page and update your current level.
2. Upload the required documents, add any missing information, or complete video verification — depending on the level you want to confirm.
3. Get confirmation. Verification takes from a few minutes to 24 hours, depending on system load.

Please note: it is currently impossible to pass KYC verification using the “Diia” service. The ‘Дія’ service is currently unavailable on our exchange for identity verification.

To successfully upgrade your level, it is important to upload only clear photos and valid documents, fill out the form correctly, especially your residential address, and check that the information matches your personal documents.

Please note: current access to the exchange's functionality will not be canceled. It will remain active until the verification rules are updated, after which you will simply be able to see your level.

Available levels

Level 0 (Beginner)

• You have to confirm your email address (register on the exchange).
   

Available functionality:

• Viewing the exchange's functionality and demo tokens
• Referral program
   

Level 1 (Basic) / Not available to users from the EU 

• Profile details
• Identity document
• Selfie
• Questionnaire
   

Available functionality:

• Level 0 functionality
• Crypto deposit and withdrawal
• Fiat deposit and withdrawal
• P2P
• Margin trading
• Futures 
• Access to API, basic KYC verification, Apple and Google login (OAuth), QR authorization and referral program (for non-EU users)
  
   

Level 2 (Nova Card) / Level 1 for users from EU countries 

• Identity document
• Selfie
• Questionnaire
• Proof of address
• Phone verification
   

Available functionality:

• Level 2 functionality
• WhiteBIT Nova

Level 3 (Advanced) / Level 2 for users from EU countries

• Identity document
• Selfie
• Financial questionnaire (risk profiling)
• Questionnaire (Proof of address)
• Questionnaire (Beneficial owner declaration)
• Phone verification
   

Available functionality:

• Crypto deposit and withdrawal
• Fiat deposit and withdrawal
• Affiliate program
• Auto-invest
• Borrow
• Buy crypto
• Earn
• Futures
• Gift cards
• KYB
• Launchpad
• Margin trading
• Membership
• Mining Pool
• P2P
• QuickSend
• Subaccounts
• Trading competition
• WB code
• WB Soul
• WBT
• Collateral balance

How to complete verification for users from countries subject to Swiss legislation in the app?

Starting from 15 June 2026, an updated verification process will be introduced for users subject to Swiss legislation. This change is driven by the need to comply with Swiss regulatory and AML/CFT requirements. It applies to both new and existing users of the platform. You can find more detailed information about the updated verification process in our article: Important Information About the Verification Process Update.

Verification is available exclusively through the mobile app. You can download the app using the following link: https://whitebit.com/download-apps. If you initiate identity verification through the web version of the exchange, you will be redirected to the mobile app.

Go to "Account Settings" by clicking the person icon in the top-left corner and opening the "Verification" section.

Basic level

1. Select your country and click “Start” next to the appropriate verification level.

Please note: a list of forbidden countries and territories whose documents we do not currently accept is in the relevant section of this article.

2. You will see all the required steps for this verification level. Confirm your agreement with the WhiteBIT exchange’s terms regarding the processing of personal data. Click “Continue”.

3. Fill out the form by providing your personal information: first name, last name, date of birth, gender, and residential address.

Please note: as the form is skipped automatically when you go through the identity verification procedure again, in order to return to the form, where you can make the necessary changes, you need to click "Back" on the page with document selection.

4. Select the issuing country and the type of identity document, then take a photo of your document. You will be able to choose one of the following options: ID card, passport, or residence permit.

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.

Let's take a closer look at each of the proposed options:

• ID card. Take a picture of the front and back of your document.
   

Please note that after you take a photo of the front side of your ID card, the system will ask whether your document has a back side, and you will be able to take another photo.

• Passport. Take a picture of the page with the current information as shown in the screenshot.
   

Please note that after you take a photo of the first page of your passport, the system will ask whether your document has a back side. In the case of a passport, it is sufficient to photograph only the first page.
 

• Residence permit. Take a picture of the front and back of your document as shown in the screenshot.
   

Please note that after you take a photo of the front side of your residence permit, the system will ask whether your document has a back side, and you will be able to take an additional photo.

After you take a photo of your document, you will be able to confirm that all details are clearly readable or retake the photo.

5. Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. To do this, position your face within the frame.

6. Status confirmation. You need to select the statements that apply to you.

Nova Card level. 

Click “Start” next to the appropriate verification level; after that, you will see all the required steps for this level. Click “Continue.”

7. Select the issuing country and the type of identity document, then take a photo of your document. You can choose one of the following options: ID card, passport, or residence permit.

8. Proof of address. Fill out the form, enter your current residential address, and upload a document confirming the provided address.

9. Phone number verification. Enter your current phone number and confirm it using the code sent to you via SMS.

Advanced level. 

Click “Start” next to the relevant verification level; after that, you will see all the required steps for this level. Click “Continue”.

10. Real-time recording of an identity document. Select the issuing country and the type of identity document, then take a photo of your document. You can choose one of the following options: ID card, residence permit, or passport.

Please note: your document must have an NFC chip, as you will need to scan it later. This can be an ID card, a biometric international passport, or a residence permit.

11. NFC verification – reading the document’s NFC chip (available only in the mobile app). Hold your phone near the middle of your document.

You can easily check whether your document (ID card, biometric international passport, or residence permit) contains an NFC chip: simply look for the special symbol on the cover or use the official mobile app on your smartphone to verify the document. To confirm the presence of an NFC chip, use your smartphone’s NFC module together with the Diia app. You can also check your document’s status and characteristics using the online services of the State Migration Service of Ukraine.

12. Video verification (if you have not completed it at one of the two previous levels) – a biometric check to confirm that a real person is present. According to the interface instructions, you must turn your head from side to side. To do this, position your face within the frame.

13. Financial questionnaire – a risk-based profiling questionnaire. A risk-based profiling questionnaire is a set of questions used to collect information for assessing potential risks associated with an individual, user, or specific activity. The responses help determine the level of risk and form a risk profile.

14. Proof of address. Fill out the form, enter your current residential address, and upload a document confirming the provided address.

15. Phone number verification using a one-time code (if you have not completed it at one of the two previous levels) – TAN (Transaction Authentication Number) via phone confirmation using OTP.

16. Form A confirmation – declaration of beneficial ownership (in accordance with Swiss legislation). Form A, or the beneficial owner declaration, confirms that you are acting on your own behalf and using your own funds. It is part of the requirements under Swiss regulatory law and anti-money laundering and counter-terrorism financing (AML/CFT) regulations.

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

How can users from countries not subject to Swiss legislation complete verification on the website?

Go to “Account settings” and open the "Verification" section.

At this link, you can find the detailed video instruction.

 

Important: the verification section is only available to registered users.

1. Select your country and click “Start” next to the appropriate verification level.

Please note: a list of forbidden countries and territories whose documents we do not currently accept is in the relevant section of this article.

 

2. Agree to our processing of your personal data.

3. Fill in the form, indicating your residential address and providing answers on the questionnaire.

If you live in one of the countries listed below, you will also need to fill in the fields with your full name and date of birth:

• Ukraine;
• Nigeria;
• Djibouti;
• China;
• Japan.
   

Please note: as the form is skipped automatically when you go through the identity verification procedure again, in order to return to the form, where you can make the necessary changes, you need to click "Back" on the page with document selection.
 

4. Select an identity document. There are 3 options available: ID card, passport, or residence permit. Choose the most convenient way and take a photo of the document.
 

Please note: According to the chosen country, the list of documents may be different.

Let's take a closer look at each of the proposed options:

• ID card. Take a picture of the front and back of your document as shown in the screenshot.
• Passport. Take a picture of the page with the current information as shown in the screenshot.
   

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.
 

• Residence permit. Take a picture of the front and back of your document as shown in the screenshot.
  
  Please note: to verify your document, you need to take a photo of it in real time. Users completing PRO-level verification can also upload a photo of the document from their gallery.
   

5. Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.

Please note: if you are completing Full Verification (recommended) to unlock all features of the exchange, including ordering and using the WhiteBIT Nova card, one of the required steps is address verification (PoA).
 

As part of this check, you need to fill out a form with your current address details in English, choose the document type that confirms your address (e.g., bank statement, utility bill, etc.), and upload the appropriate file.
 

All entered information must fully match the details in the document. Once the verification is completed, you will be able to use the WhiteBIT Nova card and access other advanced features of the exchange.

6. User Agreement and editing data in the form. To continue the verification procedure, you need to confirm compliance with several clauses of the User Agreement. To do this, simply check the appropriate boxes.
 

Completing the financial questionnaire is mandatory for deposits and withdrawals via the following payment providers: Checkout (Visa/Mastercard), Apple Pay, Google Pay, Clear Junction (SEPA, SEPA Instant), ZEN, Any.Money, FINCI, Moneygram.
 

To use these providers, you must have identity verification that includes a completed financial questionnaire. If this data is missing, you will receive a request to update your verification:

• if you completed verification a long time ago, it will need to be updated with the financial questionnaire;
• if your current verification was completed without the financial questionnaire, it is sufficient to simply fill out the questionnaire.

Please note: if you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding "Edit" button.

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

 

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

You can pass identity verification on your device if you prefer using only your phone. It’s as easy as on the web. You must sign up for our exchange through our app and apply for identity verification. Follow the exact instructions that we have described above.

Please note: it is currently not possible to re-upload documents for KYC verification.
 

Congrats on passing your first steps on our exchange. You set the level with every step you take!

How can users from countries not subject to Swiss legislation complete verification in the app?

Go to "Account Settings" by clicking the person icon in the top-left corner and opening the "Verification" section.
 

Important: the verification section is only available to registered users.

1. Select your country and click “Start” next to the appropriate verification level.

Please note: a list of forbidden countries and territories whose documents we do not currently accept is in the relevant section of this article.
 

2. Agree to our processing of your personal data.

3. Fill in the form, indicating your residential address and providing answers on the questionnaire.
 

If you live in one of the countries listed below, you will also need to fill in the fields with your full name and date of birth:

• Ukraine;
• Nigeria;
• Djibouti;
• China;
• Japan.

Please note: as the form is skipped automatically when you go through the identity verification procedure again, in order to return to the form, where you can make the necessary changes, you need to click "Back" on the page with document selection.
 

4. Select an identity document. There are 3 options available: ID card, passport, or residence permit. Choose the most convenient way and take a photo of the document.
 

Please note: According to the chosen country, the list of documents may be different.

Let's take a closer look at each of the proposed options:

• ID card. Take a picture of the front and back of your document, as shown in the screenshot.

• Passport. Tick the "Add another passport page" box and take a picture of the two actual pages.
  
   

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.

Also note: if you are going to be verified using a passport, then you will need to select "Document Type - Passport".

• Residence permit. Take a picture of the front and back of your document as shown in the screenshot.

Please note: to verify your document, you need to take a photo of it in real time. Users completing PRO-level verification can also upload a photo of the document from their gallery.

 

5. Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.

6. User Agreement and editing data in the form. To continue the verification procedure, you need to confirm compliance with several clauses of the User Agreement. To do this, simply check the appropriate boxes.

Please note: if you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding "Edit" button.

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.
 

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

Please note: it is currently not possible to re-upload documents for KYC verification.
 

Congrats on passing your first steps on our exchange. You set the level with every step you take!

Verification section 

In the "Verification" section, you will be able to complete the KYC procedure by filling out an application form and taking a photo of one of the suggested documents (passport, ID card, or residence permit).
 

Also in this section, you will always have the opportunity to go through KYC (verification procedure) again to update your data or to get the opportunity to use certain deposit providers, such as EUR SEPA Clear Junction. This feature is available in the web version of our exchange.

You can always check your current verification status in your account settings. If it says "approved", you do not need to go through the verification process again.

How long will it take to check identity verification (KYC)?

Usually, applications are processed within 1 hour; however, sometimes verification can take up to 24 hours. The procedure from the user side typically takes no more than 3-4 minutes.

Once your application has been processed, you will receive a notification to your email with information about the result. If your identity verification request is rejected, the email will indicate the reason. In addition, your status in the "Verification" section will be updated.

If you made an inaccuracy while going through the verification process, just wait for your request to be rejected. You will then be able to resubmit your information for review.