How to pass the identity verification (KYC) (Global)?

What is identity verification?

Identity verification (KYC) is a verification procedure for exchange users, confirming their identity by requesting personal data. The abbreviation itself stands for “Know Your Customer”.

Before undergoing identity verification, you can see how our trading tools work using Demo-tokens. However, identity verification is required for making any deposits and withdrawals, creating and activating WhiteBIT codes, and using the Buy Crypto functionality.

Identity verification helps to secure your account and keep your funds safe. The process takes only a few minutes and does not require any technical skills. The presence of identity verification is an indicator of the reliability of the exchange. The platform, which does not require any data from you, respectively, does not bear any responsibility to you. In addition, verification prevents money laundering and terrorist financing.

How to pass identity verification on the website?

Go to “Account settings” and open the "Verification" section.

At this link you can find the detailed video instruction.

Important: the verification section is only available to registered users without identity verification.

 

1. Select your country.

 

Please note: a list of forbidden countries and territories whose documents we do not currently accept, in the relevant section of this article.

2. Agree to our processing of your personal data.

3. Fill in the form with your data: first name, last name, gender, date of birth and residential address.

 

4. Select an identity document. There are 4 options available: ID card, passport, driving license, or residence permit. Choose the most convenient way and take a photo of the document.



Let's take a closer look at each of the proposed options:

  • ID card. Take a picture of the front and back of your document as shown in the screenshot.
  • Passport. Tick the "Add another passport page" box and take a picture of the two actual pages.

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.

Also note: if you are going to be verified using a passport, then you will need to select "Document Type - Passport".

  • Driver's License. Take a picture of the front and back of your document as shown in the screenshot.
  • Residence permit. Take a picture of the front and back of your document as shown in the screenshot.

5. Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.

 

6. User Agreement and editing data in the form. To continue the verification procedure, you need to confirm compliance with several clauses of the User Agreement. To do this, simply check the appropriate boxes.

 

Please note: if you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding "Edit" button.

 

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

You can pass identity verification on your device if you prefer using only your phone. It’s as easy as on the web. You must sign up for our exchange through our app and apply for identity verification. Follow the exact instructions that we have described above.

Congrats on passing your first steps on our exchange. You set the level with every step you take!

How to pass identity verification in the mobile app?

Go to "Account Settings" by clicking the person icon in the top-left corner and opening the "Verification" section.
Important: the verification section is only available to registered users without identity verification.

 

1. Select your country.

 

Please note: a list of forbidden countries and territories whose documents we do not currently accept, in the relevant section of this article.

2. Agree to our processing of your personal data.



3. Fill in the form with your data: first name, last name, gender, date of birth and residential address.

 

4. Select an identity document. There are 4 options available: ID card, passport, driving license, or residence permit. Choose the most convenient way and take a photo of the document.

 

Let's take a closer look at each of the proposed options:

  • ID card. Take a picture of the front and back of your document as shown in the screenshot.

 

  • Passport. Tick the "Add another passport page" box and take a picture of the two actual pages.

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.

 

Also note: if you are going to be verified using a passport, then you will need to select "Document Type - Passport".

  • Driver's License. Take a picture of the front and back of your document as shown in the screenshot.

 

  • Residence permit. Take a picture of the front and back of your document as shown in the screenshot.

 

5. Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.

 

6. User Agreement and editing data in the form. To continue the verification procedure, you need to confirm compliance with several clauses of the User Agreement. To do this, simply check the appropriate boxes.

 

Please note: if you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding "Edit" button.

 

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

You can pass identity verification on your device if you prefer using only your phone. It’s as easy as on the web. You must sign up for our exchange through our app and apply for identity verification. Follow the exact instructions that we have described above.

Congrats on passing your first steps on our exchange. You set the level with every step you take!

Forbidden countries and territories

Currently, we do not accept identity documents from citizens or residents of the following countries and territories: Afghanistan, American Samoa, United States Virgin Islands, Territory of Guam, Iran, Libya, State of Palestine, Puerto Rico, Somalia, Democratic People's Republic of Korea, Northern Mariana Islands, United States, Syria, Republic of Belarus, Russian Federation, Republic of Sudan, Yemen, Canada, Transnistria, the temporarily occupied territories of Georgia, the Turkish Republic of Northern Cyprus, Western Sahara, the Federal Republic of Ambazonia, Kosovo, South Sudan, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar and the temporarily occupied territories of Ukraine.

How long will it take to check identity verification (KYC)?

Usually, applications are processed within 1 hour, however, sometimes verification can take up to 24 hours.

Once your application has been processed, you will receive a notification to your email with information about the result. If your identity verification request is rejected, the email will indicate the reason. In addition, your status in the "Verification" section will be updated.

If you made an inaccuracy while going through the verification process, just wait for your request to be rejected. You will then be able to resubmit your information for review.

Please keep in mind our general requirements for the identity verification process:

  • Fill in the application form (please note that mandatory fields marked with an * must be completed);
  • Take a photo of one of the following documents: passport, ID card or driving licence;
  • Complete the facial scanning procedure according to the specified requirements.

Support

In case of any questions related to the functionality of our exchange, you can:

  • Leave a request on our website;
  • Write to the support email: support@whitebit.com;
  • Write to the chat using the button in the lower right corner of the screen (in the WhiteBIT app, go to “Account”—“Support” in the upper left corner).

Was this article helpful?

2 out of 3 found this helpful