How to pass the identity verification (KYC)?

What is identity verification?

Identity verification (KYC) is a verification procedure for exchange users, confirming their identity by requesting personal data. The abbreviation itself stands for “Know Your Customer”.

Before undergoing identity verification, you can see how our trading tools work using Demo-tokens. However, identity verification is required for making any deposits and withdrawals, creating and activating WhiteBIT codes, and using the Buy Crypto functionality.

Identity verification helps to secure your account and keep your funds safe. The process takes only a few minutes and does not require any technical skills. The presence of identity verification is an indicator of the reliability of the exchange. The platform, which does not require any data from you, respectively, does not bear any responsibility to you. In addition, verification prevents money laundering and terrorist financing.

Please note: registration, verification and use of services are permitted only to persons who have reached the age of 18.

Forbidden countries and territories

Currently, we do not accept identity documents from citizens or residents of the following countries and territories: Afghanistan, American Samoa, United States Virgin Islands, Territory of Guam, Iran, Libya, State of Palestine, Puerto Rico, Somalia, Democratic People's Republic of Korea, Northern Mariana Islands, United Kingdom, United States, Syria, Republic of Belarus, Russian Federation, Republic of Sudan, Yemen, Canada, Transnistria, the temporarily occupied territories of Georgia, the Turkish Republic of Northern Cyprus, Western Sahara, the Federal Republic of Ambazonia, Kosovo, South Sudan, Trinidad and Tobago, Venezuela, Myanmar and the temporarily occupied territories of Ukraine.

Identity documents from citizens or residents of all countries and territories not listed above are accepted.

Please note: if you can’t find your country of residence in the list during full verification, and your country is not on our exchange’s restricted list, please try to pass the standard KYC verification instead.

What are the verification levels on WhiteBIT?

To make the user verification process even more transparent and convenient, we are introducing verification levels: a new, structured approach to identity verification. From now on, the verification level determines the range of services available to the user. The higher the level, the more ecosystem functionality will be available to you. The verification level upgrade procedure takes only 2-5 minutes. You just need to upload the necessary documents to gain access to new opportunities.

Why have we implemented a multi-level system?

We have developed this system so that verification is not just a requirement, but a clear and convenient mechanism. The new structure is a solution based on the principles of transparency, speed, and trust.

Transparency

Previously, users went through a single verification procedure and gained access to all features by default. Although this seemed convenient, it also created confusion, not every product was clearly linked to the documents provided, and changes in legislation were not always reflected in real time.

With levels, this connection is clear: each KYC level clearly shows which functionality becomes available to the user, so you always know what you have access to now and what you need to do to move forward.

Convenience

Each upgrade takes only a few minutes, and you only need to provide the documents required for that particular level. It's easier, faster, and much more responsive to the needs of platform users. If you complete the highest level, you will gain access to all the others.

Safety

With each new level of verification, security measures become more stringent. For example, users at the highest level must verify their address. This multi-layered protection ensures that sensitive functions such as fiat transactions and card issuance have more robust security measures in place, and that data remains encrypted and stored in accordance with strict compliance standards such as GDPR.

How to improve your level?

Each level corresponds to a specific set of documents that unlocks access to new products, from simple crypto transactions to full access to fiat funds and more. This step-by-step structure makes it easy to increase your verification level as your needs evolve.

Please note: depending on their country of citizenship and/or residence, users may not have access to all trading features and cryptocurrency assets.


Currently, there are the following restrictions on our exchange:

  • deposits and withdrawals of DASH, RLC, SNT, XMR, ZEC, ZEN, MWC, and PIVX are restricted for users from Austria, Belgium, Bulgaria, the Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, and Slovakia;
  • transactions with USDT are restricted for users from EEA countries in accordance with the EU’s MiCA regulatory framework;
  • WB Earn is unavailable in Canada, Spain, Lithuania, Italy, and Georgia;
  • collateral balance and related features (margin trading, futures, crypto loans) are restricted for users from Canada, Spain, Lithuania, Italy, Georgia, Australia, Germany, and France;
  • QuickSend is unavailable for users with KYC from EEA countries and Australia;
  • Shake2Send is unavailable in Australia;
  • WhitePool is unavailable for citizens and residents of Bangladesh, Bolivia, China, Algeria, Egypt, Kuwait, Morocco, North Macedonia, and Nepal.

    To update the level, you need to perform the following actions:
    1. Go to the verification page and update your current level.
    2. Upload the required documents, add any missing information, or complete video verification — depending on the level you want to confirm.
    3. Get confirmation. Verification takes from a few minutes to 24 hours, depending on system load.
     

To successfully upgrade your level, it is important to upload only clear photos and valid documents, fill out the form correctly, especially your residential address, and check that the information matches your personal documents.

Please note: current access to the exchange's functionality will not be canceled. It will remain active until the verification rules are updated, after which you will simply be able to see your level.

Available levels

Level 0 (Beginner)

Available functionality:

Level 1 (Basic) / Not available to users from the EU

  • Applicant data
  • ID
  • Liveness check
     

Available functionality:

Level 2 (Pro) / Level 1 for users from EU countries

  • Applicant data
  • ID
  • Liveness check
  • Questionnaire
  • Proof of address (for EU users)
  • Phone number (for EU users)
     

Available functionality:

Level 3 (Advanced/WhiteBIT Nova) / Level 2 for users from EU countries

  • Applicant data
  • ID 
  • Liveness check
  • Questionnaire
  • Proof of address
  • Phone number
     

Available functionality:

How to pass identity verification on the website?

Go to “Account settings” and open the "Verification" section.

At this link you can find the detailed video instruction.

 

Important: the verification section is only available to registered users.



 

1. Select your country and click “Start” next to the appropriate verification level.



 

Please note: a list of forbidden countries and territories whose documents we do not currently accept, in the relevant section of this article.

 

2. Agree to our processing of your personal data.



 

3. Fill in the form, indicating your residential address and providing answers on the questionnaire.



 

If you live in one of the countries listed below, you will also need to fill in the fields with your full name and date of birth:

  • Ukraine;
  • Nigeria;
  • Djibouti;
  • China;
  • Japan.

     

Please note: as the form is skipped automatically when you go through the identity verification procedure again, in order to return to the form, where you can make the necessary changes - you need to click "Back" on the page with document selection.

 

4. Select an identity document. There are 3 options available: ID card, passport or residence permit. Choose the most convenient way and take a photo of the document.

 

Please note: According to the chosen country, the list of documents may be different.



 

Let's take a closer look at each of the proposed options:

  • ID card. Take a picture of the front and back of your document as shown in the screenshot.

     
  • Passport. Take a picture of the page with the current information as shown in the screenshot.

     

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.

 

  • Residence permit. Take a picture of the front and back of your document as shown in the screenshot.

    Please note: There is no option to upload photos of documents from your gallery. You have to take a photo in real time. However, if you complete full KYC verification, you will be able to download photos from the gallery.

     

5. Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.



 

Please note: if you are completing Full Verification (recommended) to unlock all features of the exchange, including ordering and using the WhiteBIT Nova card, one of the required steps is address verification (PoA).

 

As part of this check, you need to fill out a form with your current address details in English, choose the document type that confirms your address (e.g., bank statement, utility bill, etc.), and upload the appropriate file.

 

All entered information must fully match the details in the document. Once the verification is successfully completed, you will be able to use the WhiteBIT Nova card and access other advanced features of the exchange.



 

6. User Agreement and editing data in the form. To continue the verification procedure, you need to confirm compliance with several clauses of the User Agreement. To do this, simply check the appropriate boxes.

 

Completing the financial questionnaire is mandatory for deposits and withdrawals via the following payment providers: Checkout (Visa/Mastercard), Apple Pay, Google Pay, Clear Junction (SEPA, SEPA Instant), ZEN, Any.Money, FINCI, Moneygram.

 

To use these providers, you must have identity verification that includes a completed financial questionnaire. If this data is missing, you will receive a request to update your verification:

  • if you completed verification a long time ago, it will need to be updated with the financial questionnaire;
  • if your current verification was completed without the financial questionnaire, it is sufficient to simply fill out the questionnaire.



 

Please note: if you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding "Edit" button.



 

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

 

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

You can pass identity verification on your device if you prefer using only your phone. It’s as easy as on the web. You must sign up for our exchange through our app and apply for identity verification. Follow the exact instructions that we have described above.
 

Congrats on passing your first steps on our exchange. You set the level with every step you take!

 

Please note: it is currently not possible to re-upload documents for KYC verification.

How to pass identity verification in the mobile app?

Go to "Account Settings" by clicking the person icon in the top-left corner and opening the "Verification" section.

 

Important: the verification section is only available to registered users.



 

1. Select your country and click “Start” next to the appropriate verification level.



 

Please note: a list of forbidden countries and territories whose documents we do not currently accept, in the relevant section of this article.

 

2. Agree to our processing of your personal data.



 

3. Fill in the form, indicating your residential address and providing answers on the questionnaire.

 

If you live in one of the countries listed below, you will also need to fill in the fields with your full name and date of birth:

  • Ukraine;
  • Nigeria;
  • Djibouti;
  • China;
  • Japan.



 

Please note: as the form is skipped automatically when you go through the identity verification procedure again, in order to return to the form, where you can make the necessary changes - you need to click "Back" on the page with document selection.

 

4. Select an identity document. There are 3 options available: ID card, passport or residence permit. Choose the most convenient way and take a photo of the document.

 

Please note: According to the chosen country, the list of documents may be different.



 



 

Let's take a closer look at each of the proposed options:

  • ID card. Take a picture of the front and back of your document, as shown in the screenshot.



 

  • Passport. Tick the "Add another passport page" box and take a picture of the two actual pages.

     

Important: the first and last name on the form must match exactly with the first and last name shown on the photos you upload.



 

Also note: if you are going to be verified using a passport, then you will need to select "Document Type - Passport".

  • Residence permit. Take a picture of the front and back of your document as shown in the screenshot.



 

Please note: There is no option to upload photos of documents from your gallery. You have to take a photo in real time. However, if you complete full KYC verification, you will be able to download photos from the gallery.

 

5. Video verification. This simplifies and accelerates the verification procedure. According to the interface instructions, you must turn your head from side to side. This can be done either through the app or the web version.



 

6. User Agreement and editing data in the form. To continue the verification procedure, you need to confirm compliance with several clauses of the User Agreement. To do this, simply check the appropriate boxes.



 

Please note: if you need to edit the data in your identity verification form, you will be able to do so at the last step of the procedure by clicking the corresponding "Edit" button.



 

7. Complete the identity verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.

 

Done! Soon, you’ll know the verification status. We will send you a letter as soon as we check your documents. You can also check the status of your account.

Your documents may not be approved. But don’t take it personally. We allow you to try one more time if your data is disapproved.

 

Congrats on passing your first steps on our exchange. You set the level with every step you take!

Verification section 

In the "Verification" section you will be able to complete the KYC procedure by filling out an application form and taking a photo of one of the suggested documents (passport, ID card or residence permit).

 

Also in this section, you will always have the opportunity to go through KYC (verification procedure) again to update your data or to get the opportunity to use certain deposit providers, such as EUR SEPA Clear Junction. This feature is available in the web version of our exchange.

You can always check your current verification status in your account settings. If it says "approved", you do not need to go through the verification process again.



 

How long will it take to check identity verification (KYC)?

Usually, applications are processed within 1 hour, however, sometimes verification can take up to 24 hours. The procedure from the user side typically takes no more than 3-4 minutes.

Once your application has been processed, you will receive a notification to your email with information about the result. If your identity verification request is rejected, the email will indicate the reason. In addition, your status in the "Verification" section will be updated.

If you made an inaccuracy while going through the verification process, just wait for your request to be rejected. You will then be able to resubmit your information for review.

 

Please keep in mind our general requirements for the identity verification process:

  • Fill in the application form (please note that mandatory fields marked with an * must be completed);
  • Take a photo of one of the following documents: passport, ID card or residence permit;
  • Complete the facial scanning procedure according to the specified requirements.

Support

In case of any questions related to the functionality of our exchange, you can:

  • Leave a request on our website;
  • Write to the support email: support@whitebit.com;
  • Write to the chat using the button in the lower right corner of the screen (in the upper right corner of the WhiteBIT app, click ).

Was this article helpful?

26 out of 28 found this helpful

Have more questions? Submit a request